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Whether it's buying a house, disputing your cell phone bill, scoring more frequent flier miles, haggling in China, or paying off your credit card, the basic principles of negotiation are the same. Just remember that even the most skilled and experienced negotiators will feel discomfort when negotiating. The only difference is a skilled negotiator has learned to recognize, and suppress the outward signs of these feelings.
无论是买房，争议手机话费，更频繁的飞行里程，在中国讨价还价还是还清信用卡，谈判的基本原则都是一样的。请记住，即使是最熟练和最有经验的谈判代表也会在谈判时感到不适。唯一的区别是熟练的谈判者已经学会认识并压制这些感情的外在迹象。

The Art of Negotiation

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